Privacy Policy

Last updated: September 27, 2025

ChilasiNaturals ("we", "our", "us") operates this online store and website, including all related content, features, tools, products and services (collectively, the "Services") for customers in Pakistan.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with ChilasiNaturals. By using our Services, you agree that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal information" means any information that can identify you directly or indirectly. Depending on how you use our Services, we may collect the following types of information:

  • Contact details: your name, mobile number, email address, billing address, shipping address.
  • Order and transaction details: products you view, add to cart, wishlist or purchase, order numbers, order history, delivery preferences, returns or cancellations.
  • Account information (if you create an account): username, password, saved details and preferences.
  • Payment-related information: payment method, payment status and confirmation. (Note: payments may be processed through third-party payment providers. We do not store your full card details on our own servers.)
  • Communications: messages you send to us on WhatsApp, through our contact form, email or other channels, including reviews or feedback.
  • Device and usage information: IP address, browser type, device type, pages visited, time spent on pages and other basic analytics data collected through cookies and similar technologies.

2. How We Collect Personal Information

We may collect your personal information in the following ways:

  • Directly from you: when you place an order, create an account, contact us, submit a form, send us a message or provide details at checkout.
  • Automatically: when you browse our website, certain technical and usage information may be collected through cookies, pixels and similar tools.
  • From service providers: for example, couriers, payment processors or technical partners that help us run our website and services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To process and deliver your orders: confirm your order, prepare your products, arrange delivery within Pakistan, handle returns or exchanges and provide after-sales support.
  • To manage your account: create and maintain your customer account, remember your preferences and show your past orders.
  • To communicate with you: respond to your questions, send order updates, delivery information, and support messages through WhatsApp, SMS, email or phone.
  • To improve our products and Services: understand which products are popular, improve our website experience and develop new herbal products based on customer feedback and usage trends.
  • Marketing (with your consent where required): send information about new products, offers or updates from ChilasiNaturals. You can opt out of marketing messages at any time.
  • Security and fraud prevention: verify orders, reduce misuse, and protect our customers, our business and our website from suspicious or fraudulent activity.
  • Legal and compliance: comply with applicable laws of Pakistan, respond to lawful requests and protect our legal rights.

4. How We Share Your Personal Information

We do not sell your personal information. We may share your information only in limited situations, such as:

  • Service providers: with third parties who help us operate our business in Pakistan, for example:
    • courier / delivery companies,
    • payment processing services,
    • IT, hosting and website support providers,
    • customer support and communication tools.
  • When you ask us to: if you request a specific service requiring us to share your details (for example, with a delivery rider or support representative).
  • For legal reasons: if required by applicable law in Pakistan, to respond to lawful requests from authorities, or to protect our rights, safety or property.
  • Business changes: if we undergo a change in business structure in Pakistan (for example, merger, acquisition or restructuring), your information may be transferred as part of that process, while continuing to be protected.

5. Cookies and Tracking Technologies

Like many websites, we may use cookies and similar technologies to:

  • remember your preferences and cart items,
  • understand how visitors use our website,
  • improve speed, security and user experience.

You can usually control cookies through your browser settings. If you disable certain cookies, some parts of the website may not work properly.

6. Children’s Data

Our Services are intended for adults. We do not knowingly collect personal information from children under the age permitted by law in Pakistan for independent online purchases. If you believe a child has provided us with personal information, please contact us so we can remove it.

7. Security and Retention of Your Information

We use reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

  • to complete your orders and provide our Services,
  • to maintain records for our business and tax purposes,
  • to resolve disputes or enforce our terms,
  • as required by applicable laws of Pakistan.

8. Your Rights and Choices

Subject to the laws of Pakistan, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of certain personal information, where it is no longer needed for the purposes for which it was collected and we are not required to keep it by law.
  • Manage marketing communications by opting out of promotional messages (for example, by replying “STOP” where applicable or using unsubscribe links).

To exercise these rights, you can contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

9. Complaints and Queries

If you have any questions or concerns about how ChilasiNaturals handles your personal information, or if you wish to make a complaint, please contact us first so we can try to resolve the issue.

You can reach us through our contact page: https://chilasinaturals.com/contact-us/

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, Services, or applicable laws in Pakistan.

Whenever we make important changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

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