Shipping Policy

Last updated: September 27, 2025

1. Delivery Coverage

We deliver ChilasiNaturals products across Pakistan through trusted courier partners, subject to courier service availability in your area.

2. Processing Time

  • Orders are generally processed within 24 hours of confirmation.
  • Orders placed on Fridays after cut-off time, weekends or public holidays will be processed on the next working day.

3. Delivery Time

  • Standard delivery time is approximately 2–4 working days within Pakistan, depending on your city or region and courier workload.
  • Remote or hard-to-reach areas may take longer than the standard delivery time.

4. Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout before you confirm your order.
  • From time to time, we may offer free delivery or special shipping promotions, which will be mentioned on our website or social media.

5. Order Confirmation

  • Once you place an order, you may receive a confirmation via call, SMS, WhatsApp or email using the contact details you provide.
  • In some cases, orders will only be dispatched after confirmation from the customer. If we are unable to reach you for confirmation, your order may be delayed or cancelled.

6. Tracking

  • After your order is dispatched, you may receive a courier tracking number or link (where available) to follow the status of your shipment.
  • Tracking information is provided by the courier company and may take some time to update after dispatch.

7. Delivery Delays

  • While we aim for timely and smooth delivery, delays can occur due to factors such as weather conditions, road issues, courier operational problems, high seasonal load or public holidays.
  • ChilasiNaturals is not responsible for delays caused by third-party courier companies; however, we will assist you in coordinating with the courier to resolve any delivery-related issues as best as we can.

8. Damaged or Missing Parcels

  • If your package appears damaged, tampered with, or if items are missing, please contact us within 24 hours of delivery along with photos or videos of the parcel and products.
  • We will review your case and guide you on the next steps, which may include replacement, partial refund or other resolution as per our Refund Policy and internal checks.
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